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FAQ

1.  What is a Continuous Ink Supply System (CIS, CISS, Bulk Ink System)?

The ink system is design as an economical way of replacing the OEM ink cartridges.

The system includes an ink reservoir and printer cartridges which are connected with the use of small hoses which help the ink flow from the reservoir to the cartridges inside the printer without the use of messy needles or ink bottles/bags.

The CIS will produce the same high quality prints as your OEM cartridges and will last up to 5 times longer than standard OEM cartridges.

2.  What is a refillable ink cartridge?

The refillable cartridge replaces the OEM cartridges it can be refilled multiple times and comes with a resettable chip.

It is less expensive than the OEM brand name cartridges, comes with a resettable chip and it is easy to refill.

3.  Why won’t my printer recognize the refillable cartridges?

Make sure your driver has been updated to the latest version.

If your driver is already up-to-date, please remove the cartridges, turn your printer off for about five minutes and install the cartridges again.

If the problem persists, check out the link below. (Add ink)

4.  Will using refillable cartridges of CISS void the printer manufacturer’s warranty?

No, using refillable cartridges will not void the printer manufacturer’s warranty. This is protected under the Magnuson-Moss Warranty Act. Manufacturers will almost always advise you not to use refillable cartridges on your printer. The reason is because they would much rather have you purchase the OEM cartridges from them.

5.  Is there a risk by using refillable cartridges?

No, there is no risk with the use of refillable cartridges. Printing quality will still be the same as that of the OEM cartridge.

6.  What is the difference between dye and pigment ink?

Pigment inks and dye inks are both use for inkjet printers.

Pigment inks are colorants that are insoluble in water and other solvents. They are made out of colored powder and water. During application pigment inks have the capacity to retain particulate or crystalline structure.

Pigments inks are mostly use to print for better quality on sheets such as canvas, photo paper, CD’s and more.

Dye inks are soluble. Dye based printing inks do not last as long as pigment inks. Dye is mostly recommended for SOME photo printing but more for the everyday printing at home or the office.

7.  How can I do a nozzle check or a head cleaning?

Make sure your printer is running correctly, plugged in and that the proper driver has been installed.

1.  Click on your start menu and look for "devices and printers".

The window that will open should show all the devices connected to your printer.

2.  Select your printer and right click on the icon. A list should appear, there you will look for "Printing Preferences" and click on it.

3.  The next window that will appear will contain tabs on the top. Look for the "Maintenance" tab and click on it.

4.  The following window will give you the options to do a head cleaning, nozzle check; see the status monitor, etc.

5.  Select the option you desire and follow the prompts on the screen.

8.  What is sublimation?

Sublimation is a type of ink used to transfer on to 100% polyester t-shirts, ceramic mugs, plastic phone case and a variety of other items such as dog tags, mouse pads, key chains and more.

When the ink reaches a certain temperature, it turns into gas and adheres to the item you are transferring your graphics on.

Please note that in order for the transfer to work you must use sublimation ink, sublimation transfer paper and transfer blanks which have sublimation coating, in order for graphics to transfer on to the item successfully.

9. What is sublimation paper?

It is a paper that does not absorb ink.  The sublimation ink printed on the paper will vaporized away from paper and transfer onto the sublimation item when heated.

10.  What is sublimation ink?

It is an inkjet ink that you put into Epson printer cartridges.  This ink will vaporized when heated.

11.  What is sublimation mug?

It is a mug that has a special coating on it.  The coating will "catch" or absorb the ink vaporized from the paper.
 
12.  How do I set up my mug press?

Required time and temperature programming:

1.  Plug your machine to a regular outlet and turn it on.

2.  Press the MODE button and set up the temperature to 280 degrees Fahrenheit.
 
3.  Press MODE again and set up that temperature to 330 degrees Fahrenheit.

4.  Press MODE and set to 60seconds.

Let the machine heat up to your first temperature (280 degrees Fahrenheit) once the temperature has been reached, place your mug (already wrapped with the transfer paper and taped down with heat tape) in the mug press.

Close the mug press and press SET.

Let the mug sit in the press, once the mug press has heated up to your second temperature (330 degrees Fahrenheit), it will start counting down from the 60 second and will beep when your mug is ready.

Once the mug is ready, remove it from the press and remove the transfer paper from the mug immediately.  Fill the mug with room temperature water or run the mug through running water to cool.

13.  How to sublimate on ceramic cups and mugs?

1. Print transfer (mirror/reverse your image) to size that will fit the mug. An average mug may take an image up to 1/2" inch of the top & bottom and no closer than 1" inch of the handles horizontally.

2. Tape the print transfer to the mug using heat resistant tape and wrap the mug with Teflon sheet or plain white paper.

3. For the SuperJet USA Brand Mug Press:  Press the mode button to access the time/temp settings. Set the idol temperature on the mug press to 280°F, the temperature to 330°F and set your time to 60 seconds. Once heated to the idol temperature of 280°F, insert your mug and close the press. You will notice the temperature will go down and then rise again. Once the temperature gets to 330°F, it will start to count down from 60 seconds. When the timer beeps, remove the mug from the press and remove the transfer immediately.

4. Even though the mug is not in the press, the heat from the mug and the contact by the transfer, keeps the process going. Always take off the paper right away and if possible place the mug in room temperature water to cool. This will keep the image stay perfectly clear. (If any bleeding or spreading of the ink occurs, this is what is happening and the mug needs to cool more or longer.)

5. Let the mug press heat back up to 280°F before pressing another mug.

**Always keep a mug in the mug press when the handle is closed and when not in use. You can designate a "dummy mug" (one that you will not be using) for this.

 

14.  How to sublimate on aluminum water bottles?

1. Print transfer (mirror/reverse your image) and trim to slightly smaller size than the water bottle.

2. Remove the lid. Attach print transfer to the water bottle using heat resistant tape.

3. Wrap the water bottle with Teflon sheet or plain white paper.

4. For the SuperJet USA Brand Mug Press:  Press the mode button to access the time/temp settings. Set the idol temperature on the mug press to 280°F, the temperature to 365°F and set your time to 30 seconds. Once heated to the idol temperature of 280°F, insert your mug and close the press. You will notice the temperature will go down and then rise again. Once the temperature gets to 365°F, it will start to count down from 30 seconds.

6. When the timer beeps, remove the water bottle from the press and remove the transfer immediately.

7. Fill water bottle with room temperature water to cool.

8. Let the mug press heat back up to 280°F before pressing another water bottle.

**Always keep a mug in the mug press when the handle is closed and when not in use. You can designate a "dummy mug" (one that you will not be using) for this.

15.  How to sublimate on phone cases?

  1. Set your heat press to 380 degrees F, 45 seconds, and light to medium pressure.
  2. Standard size 8.5" x 11" sublimation paper is sufficiently large enough to print several of these on one page.
  3. Design your artwork slightly larger (about 1/8 or .125 inches larger) than the insert to make alignment easy.
  4. Print your artwork mirrored, then place the paper with the printed-side up on your heat press table.
  5. Be sure to peel the protective plastic film off the face of the metal insert first before sublimating.
  6. Place the insert with the white coated side down and position it onto your printed image - this is where that extra 1/8" on the design size makes things easy.
  7. Place a Teflon sheet protector over the top to prevent the sublimation from getting onto your press head or platen, and then press.
  8. When the time is up, remove the paper immediately and set the inserts aside to cool.
  9. Peel the adhesive backing off the rubber cover and affix the metal insert.

 

 

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